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    monday.com
    monday service

    monday service – Tickets & Customer Support

    Ticket management, SLA tracking and customer service – structured, transparent and automated.

    14-day free trial Book consultation
    50K+
    Tickets/month
    98%
    SLA compliance
    4.8/5
    Customer satisfaction
    <2h
    Avg. response time

    monday service Benefits

    Everything for excellent customer service – in one platform.

    Ticket System

    Automatically capture, categorize and prioritize requests – across all channels.

    SLA Tracking

    Define and monitor Service Level Agreements in real-time – with automatic escalations.

    Knowledge Base

    Build an internal knowledge base and let frequent questions be answered via self-service.

    Customer Portal

    Customers can create tickets, view status and communicate directly.

    Auto Assignment

    Automatically assign tickets to the right team or agent – based on rules and availability.

    Reporting

    Detailed reports on response times, resolution rates and team performance.

    Use Cases

    How teams successfully use monday service.

    IT Helpdesk

    Process IT support requests in a structured way – from password resets to system outages.

    Customer Support

    Centrally manage and quickly resolve customer inquiries via email, chat and phone.

    Facility Management

    Efficiently coordinate maintenance requests, repairs and room reservations.

    Internal Requests

    Centrally capture and process HR, finance and admin requests from employees.

    Complaint Management

    Systematically capture, track and resolve complaints to satisfaction.

    Onboarding Support

    Onboard new employees or customers in a structured way with automated checklists.

    FAQ

    Frequently Asked Questions

    Everything you need to know about monday service.

    Ready for better service?

    Try monday service free for 14 days or let us advise you.

    14-day free trial Get in touch

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