Question 1

What does a typical project look like?

Accepted Answer

Every project starts with a free initial consultation. Then a kick-off with goal definition, iterative implementation with weekly check-ins and a guided go-live. Duration depends on scope – quickstarts in 2 weeks, complex projects in 6–12 weeks.

Question 2

Do you work remotely or on-site?

Accepted Answer

Both. Most projects run remotely, which is faster and more cost-effective. For workshops, training or kick-offs we're happy to come to you – we operate across DACH.

Question 3

How do we communicate during the project?

Accepted Answer

Via a dedicated Slack channel or Microsoft Teams. Plus weekly video calls for updates and a shared monday.com workspace for project tracking.

Question 4

Do you offer long-term support?

Accepted Answer

Yes. After the project we offer managed service packages – cancelable monthly. Including support, monitoring and continuous optimization.

Question 5

What do your services cost?

Accepted Answer

It depends on scope. Quickstarts start at €3,000, more complex projects (CRM, AI, web apps) range between €5,000 and €25,000. We always provide a transparent cost estimate before project start.

Question 6

Is there a free initial consultation?

Accepted Answer

Yes. The initial consultation (30 min) is always free and non-binding. We discuss your challenges and whether we're the right partner.

Question 7

How is billing structured?

Accepted Answer

Project-based with clear milestones or as a monthly retainer model. No hidden costs, no time & material surprises.

Question 8

How quickly can you start?

Accepted Answer

Usually within 1–2 weeks after contract. For urgent projects even faster – just ask.

Question 9

How many projects do you handle simultaneously?

Accepted Answer

We deliberately limit the number of parallel projects to ensure quality. Currently we work on a maximum of 5–6 projects simultaneously.

Question 10

Who is Till Freitag?

Accepted Answer

Till Freitag is a consultancy specializing in work management and digitalization, based in Berlin. We combine process understanding with tool expertise and help companies work more productively.

Question 11

Is Till Freitag a real person?

Accepted Answer

No – and yes. Till Freitag isn't a real person, it's a brand name. Behind it is a real team of consultants, developers and automation experts. The name reflects our attitude: Friday is the day you look back and say "well done." We want to bring that feeling to every workday.

Question 12

Why Till Freitag?

Accepted Answer

Because the name perfectly captures what we stand for: the good feeling when work just flows. "Till" sounds approachable and direct, "Freitag" (Friday) stands for satisfaction and results. And if you know our favorite partner monday.com, you might notice: from Monday to Friday – we've got the whole work week covered. Together it creates a brand that makes work management human and tangible.

Question 13

Are you a certified monday.com partner?

Accepted Answer

Yes. We're an official monday.com partner and Certified Make Partner. Our consultants are certified in both platforms.

Question 14

What company size do you work with?

Accepted Answer

From 5-person startups to 500+ employee mid-market companies. Our sweet spot is 20–200 employees – big enough for real processes, small enough for fast decisions.

Question 15

How long does a monday.com consulting engagement take?

Accepted Answer

Depending on scope, between 2 and 8 weeks. A quickstart is possible in 2 weeks, complex enterprise setups need more time.

Question 16

Do we need a monday.com license already?

Accepted Answer

Not necessarily. We also advise on license selection and help with account setup.

Question 17

What sets you apart from other monday.com partners?

Accepted Answer

We're not just monday.com certified – we combine tool expertise with real process understanding. No copy-paste, but tailored solutions.

Question 18

What's included in the quickstart package?

Accepted Answer

Board setup, automations, dashboards, integrations and hands-on training for your team. All in 2 weeks.

Question 19

Can we import existing data?

Accepted Answer

Yes. We migrate data from Excel, Google Sheets, Trello, Asana and other tools directly into your new monday.com boards.

Question 20

What happens after the quickstart?

Accepted Answer

You're immediately productive. Optionally, we offer a support package for the first 30 days or further optimizations.

Question 21

How many boards are set up?

Accepted Answer

Typically 3–5 boards with associated automations and a dashboard. Enough to work productively right away.

Question 22

Who are the workshops suitable for?

Accepted Answer

For everyone – from beginners to power users. We adapt content and depth to your team's level.

Question 23

How long does a workshop take?

Accepted Answer

Standard workshops last half a day (3-4 hours). Intensive training can also be full-day or spread across multiple days.

Question 24

Can workshops be held remotely?

Accepted Answer

Yes. We offer all formats as interactive remote workshops – with breakout sessions, live demos and hands-on exercises.

Question 25

Do participants receive materials?

Accepted Answer

Yes. Each participant receives a handout with key tips, shortcuts and best practices plus access to video recordings.

Question 26

What does admin support include?

Accepted Answer

User management, permissions, board hygiene, automation monitoring, integration maintenance and monthly health checks.

Question 27

Do we need our own monday.com admin?

Accepted Answer

Not necessarily. We take on the admin role as an external partner – or train your internal admin until they can work independently.

Question 28

How quickly do you respond to issues?

Accepted Answer

Within 4 hours on business days. Critical issues (e.g. broken automations) are treated with priority.

Question 29

Can we cancel the support monthly?

Accepted Answer

Yes. Our support packages are cancelable monthly. We recommend at least 3 months to achieve real optimizations.

Question 30

What are monday.com apps?

Accepted Answer

Custom extensions that run directly in monday.com – e.g. custom dashboards, forms or integrations not available in the marketplace.

Question 31

Can you optimize existing automations?

Accepted Answer

Yes. We review your existing automations for performance, error susceptibility and optimization potential.

Question 32

How complex can automations be?

Accepted Answer

From simple status updates to complex multi-board workflows with external API connections. There are hardly any limits.

Question 33

What do custom apps cost?

Accepted Answer

Simple apps from €3,000, more complex integrations €5,000–15,000. We provide a clear cost estimate upfront.

Question 34

Which CRM system do you recommend?

Accepted Answer

It depends on your requirements. We advise tool-agnostically but often recommend monday CRM for SMBs and teams already using monday.com – due to seamless integration and fast rollout.

Question 35

What does CRM consulting cost?

Accepted Answer

Our CRM projects typically start at €5,000. The exact scope depends on the complexity of your sales process, data migration and desired integrations.

Question 36

How long does a CRM implementation take?

Accepted Answer

A focused quickstart is possible in 2–4 weeks. More complex projects with data migration, integrations and change management take 6–12 weeks.

Question 37

Can you migrate our existing CRM?

Accepted Answer

Yes, we migrate data from Salesforce, HubSpot, Pipedrive and other systems. We clean the data and ensure nothing gets lost.

Question 38

What gets checked in a CRM audit?

Accepted Answer

Data quality, process mapping, adoption rate, integrations, automation level and reporting capabilities of your current CRM.

Question 39

How long does an audit take?

Accepted Answer

A standard audit takes 1–2 weeks. You get a detailed report with findings and prioritized recommendations.

Question 40

Do we have to switch our CRM afterwards?

Accepted Answer

Not necessarily. Often targeted optimizations are enough. We only recommend a switch if the current system objectively doesn't fit your requirements.

Question 41

Which CRM systems do you know?

Accepted Answer

monday CRM, HubSpot, Salesforce, Pipedrive, Close, Attio and many more. Our evaluation is always tool-agnostic and based on your requirements.

Question 42

What's the difference between CRM Quickstart and a full implementation?

Accepted Answer

The quickstart focuses on the 80/20 rule: The most important boards, automations and dashboards in 2–3 weeks. A full implementation also includes complex integrations and change management.

Question 43

Which CRM tool is used?

Accepted Answer

monday CRM by default, as it can be implemented quickly and integrates seamlessly with monday.com Work Management. HubSpot or Pipedrive on request.

Question 44

Can we expand later?

Accepted Answer

Yes. The quickstart is the foundation. After that, we can gradually add automations, integrations and advanced dashboards.

Question 45

What do we need to prepare?

Accepted Answer

A list of your current contacts/deals (CSV or Excel) and a 60-minute kick-off to understand your sales processes.

Question 46

Which tools do you use for pipeline automation?

Accepted Answer

Primarily monday CRM combined with Make or n8n. Depending on setup, also HubSpot, Pipedrive or Salesforce – we're tool-agnostic.

Question 47

How quickly will we see results?

Accepted Answer

The first automations (lead routing, follow-up reminders) typically run after 1–2 weeks. More complex nurturing sequences after 3–4 weeks.

Question 48

What happens with existing leads?

Accepted Answer

Existing leads are migrated into the new structure and automatically assigned to the right stages and salespeople.

Question 49

Do we need technical know-how in the team?

Accepted Answer

No. The automations run in the background. Your sales team works in the CRM as usual – just faster and with less admin.

Question 50

What's the difference between Sales Ops and RevOps?

Accepted Answer

Sales Ops focuses on sales. RevOps (Revenue Operations) covers the entire revenue funnel – marketing, sales and customer success – aiming to break down silos.

Question 51

Do we need a dedicated RevOps team?

Accepted Answer

Not necessarily. We often start as an external RevOps partner and gradually build internal capability. For SMBs, one person with the right tools is often enough.

Question 52

Which KPIs do you track?

Accepted Answer

Pipeline Velocity, Win Rate, Average Deal Size, Sales Cycle Length, CAC, LTV and Lead-to-Close Conversion – depending on your sales maturity.

Question 53

How long does a RevOps project take?

Accepted Answer

An initial setup with diagnosis, process design and tool configuration takes 4–8 weeks. Ongoing optimization is a continuous process.

Question 54

Which tools do you use for dashboards?

Accepted Answer

Primarily native monday.com dashboards and chart widgets. For more complex requirements, we use external BI tools like Looker or Metabase.

Question 55

Can we customize the dashboards ourselves?

Accepted Answer

Yes. We build dashboards so your team can independently adjust filters, time periods and widgets – without technical help.

Question 56

How current is the data?

Accepted Answer

With monday.com-native dashboards, real-time. With external BI connections, every 15 minutes to hourly depending on setup.

Question 57

What does a dashboard project cost?

Accepted Answer

A standard set of 3–5 dashboards from €2,000. More complex BI connections with custom metrics from €5,000.

Question 58

What is GTM Engineering?

Accepted Answer

The technical side of go-to-market: automated outbound sequences, lead enrichment, intent signal tracking and AI-powered personalization.

Question 59

Is this only for large companies?

Accepted Answer

No. Startups and scale-ups benefit most – because GTM engineering replaces manual SDR work with technology and scales faster.

Question 60

Which tools are used?

Accepted Answer

Depending on stack: Clay, Apollo, Instantly, Lemlist, Clearbit and AI tools for personalization. We choose the setup that fits your budget.

Question 61

How quickly will we see pipeline results?

Accepted Answer

First outbound sequences run after 2–3 weeks. Measurable pipeline results typically after 4–6 weeks.

Question 62

When do we need change management?

Accepted Answer

Whenever a new tool or process is introduced that affects more than 10 people. The earlier we're involved, the smoother the rollout.

Question 63

How do you measure change management success?

Accepted Answer

Through concrete KPIs: adoption rate (active users), usage frequency, support ticket volume and qualitative satisfaction surveys after 30, 60 and 90 days.

Question 64

What is a champions program?

Accepted Answer

We identify and train 5–10% of your team as internal multipliers. These champions support colleagues daily and serve as first points of contact for questions.

Frequently Asked Questions

General

Collaboration & Process

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Timeline & Capacity

About Us

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