Question 1

What does a typical project look like?

Accepted Answer

Every project starts with a free initial consultation. Then a kick-off with goal definition, iterative implementation with weekly check-ins and a guided go-live. Duration depends on scope – quickstarts in 2 weeks, complex projects in 6–12 weeks.

Question 2

Do you work remotely or on-site?

Accepted Answer

Both. Most projects run remotely, which is faster and more cost-effective. For workshops, training or kick-offs we're happy to come to you – we operate across DACH.

Question 3

How do we communicate during the project?

Accepted Answer

Via a dedicated Slack channel or Microsoft Teams. Plus weekly video calls for updates and a shared monday.com workspace for project tracking.

Question 4

Do you offer long-term support?

Accepted Answer

Yes. After the project we offer managed service packages – cancelable monthly. Including support, monitoring and continuous optimization.

Question 5

What do your services cost?

Accepted Answer

It depends on scope. Quickstarts start at €3,000, more complex projects (CRM, AI, web apps) range between €5,000 and €25,000. We always provide a transparent cost estimate before project start.

Question 6

Is there a free initial consultation?

Accepted Answer

Yes. The initial consultation (30 min) is always free and non-binding. We discuss your challenges and whether we're the right partner.

Question 7

How is billing structured?

Accepted Answer

Project-based with clear milestones or as a monthly retainer model. No hidden costs, no time & material surprises.

Question 8

How quickly can you start?

Accepted Answer

Usually within 1–2 weeks after contract. For urgent projects even faster – just ask.

Question 9

How many projects do you handle simultaneously?

Accepted Answer

We deliberately limit the number of parallel projects to ensure quality. Currently we work on a maximum of 5–6 projects simultaneously.

Question 10

Who is Till Freitag?

Accepted Answer

Till Freitag is a consultancy specializing in work management and digitalization, based in Berlin. We combine process understanding with tool expertise and help companies work more productively.

Question 11

Is Till Freitag a real person?

Accepted Answer

No – and yes. Till Freitag isn't a real person, it's a brand name. Behind it is a real team of builders, developers and automation experts. The name reflects our attitude: Friday is the day you look back and say "well done." We want to bring that feeling to every workday.

Question 12

Why Till Freitag?

Accepted Answer

Because the name perfectly captures what we stand for: the good feeling when work just flows. "Till" sounds approachable and direct, "Freitag" (Friday) stands for satisfaction and results. And if you know our favorite partner monday.com, you might notice: from Monday to Friday – we've got the whole work week covered. Together it creates a brand that makes work management human and tangible.

Question 13

Are you a certified monday.com partner?

Accepted Answer

Yes. We're an official monday.com partner and Certified Make Partner. Our builders are certified in both platforms.

Question 14

What company size do you work with?

Accepted Answer

From 5-person startups to 500+ employee mid-market companies. Our sweet spot is 20–200 employees – big enough for real processes, small enough for fast decisions.

Question 15

How long does a monday.com consulting engagement take?

Accepted Answer

Depending on scope, between 2 and 8 weeks. A quickstart is possible in 2 weeks, complex enterprise setups need more time.

Question 16

Do we need a monday.com license already?

Accepted Answer

Not necessarily. We also advise on license selection and help with account setup.

Question 17

What sets you apart from other monday.com partners?

Accepted Answer

We're not just monday.com certified – we combine tool expertise with real process understanding. No copy-paste, but tailored solutions.

Question 18

What does monday.com consulting cost?

Accepted Answer

It depends on scope. We work with transparent daily rates or project-based pricing. Contact us for a custom quote.

Question 19

Do you also work remotely?

Accepted Answer

Yes, 90% of our projects run remotely. We also offer workshops and kick-offs on-site – across the DACH region.

Question 20

What's the difference to the Quickstart?

Accepted Answer

The Quickstart is a standardized 2-week package for fast onboarding. Consulting goes deeper: process analysis, individual architecture, change management and long-term support.

Question 21

Can existing tools be integrated?

Accepted Answer

Absolutely. We integrate monday.com with Slack, Teams, Gmail, HubSpot, Jira, SAP and 200+ other tools via Make, n8n or native integrations.

Question 22

Which industries is this suitable for?

Accepted Answer

We work across industries – from agencies and SaaS companies to construction, logistics, NGOs and the public sector.

Question 23

What's included in the quickstart package?

Accepted Answer

Board setup, automations, dashboards, integrations and hands-on training for your team. All in 2 weeks.

Question 24

Can we import existing data?

Accepted Answer

Yes. We migrate data from Excel, Google Sheets, Trello, Asana and other tools directly into your new monday.com boards.

Question 25

What happens after the quickstart?

Accepted Answer

You're immediately productive. Optionally, we offer a support package for the first 30 days or further optimizations.

Question 26

How many boards are set up?

Accepted Answer

Typically 3–5 boards with associated automations and a dashboard. Enough to work productively right away.

Question 27

Who are the workshops suitable for?

Accepted Answer

For everyone – from beginners to power users. We adapt content and depth to your team's level.

Question 28

How long does a workshop take?

Accepted Answer

Standard workshops last half a day (3-4 hours). Intensive training can also be full-day or spread across multiple days.

Question 29

Can workshops be held remotely?

Accepted Answer

Yes. We offer all formats as interactive remote workshops – with breakout sessions, live demos and hands-on exercises.

Question 30

Do participants receive materials?

Accepted Answer

Yes. Each participant receives a handout with key tips, shortcuts and best practices plus access to video recordings.

Question 31

How many participants are ideal?

Accepted Answer

For optimal interaction, we recommend 6-15 participants per session. For larger teams, we split into groups by experience level.

Question 32

What does a workshop cost?

Accepted Answer

Prices vary depending on format, duration and number of participants. Contact us for a custom quote – we'll find the right package.

Question 33

Is there a certificate?

Accepted Answer

Yes, all participants receive a certificate of participation. For admin trainings, we also provide a competency confirmation.

Question 34

In which languages are workshops offered?

Accepted Answer

German and English. All materials and handouts are also available bilingually.

Question 35

What does admin support include?

Accepted Answer

User management, permissions, board hygiene, automation monitoring, integration maintenance and monthly health checks.

Question 36

Do we need our own monday.com admin?

Accepted Answer

Not necessarily. We take on the admin role as an external partner – or train your internal admin until they can work independently.

Question 37

How quickly do you respond to issues?

Accepted Answer

Within 4 hours on business days. Critical issues (e.g. broken automations) are treated with priority.

Question 38

Can we cancel the support monthly?

Accepted Answer

Yes. Our support packages are cancelable monthly. We recommend at least 3 months to achieve real optimizations.

Question 39

What are monday.com apps?

Accepted Answer

Custom extensions that run directly in monday.com – e.g. custom dashboards, forms or integrations not available in the marketplace.

Question 40

Can you optimize existing automations?

Accepted Answer

Yes. We review your existing automations for performance, error susceptibility and optimization potential.

Question 41

How complex can automations be?

Accepted Answer

From simple status updates to complex multi-board workflows with external API connections. There are hardly any limits.

Question 42

What do custom apps cost?

Accepted Answer

Simple apps from €3,000, more complex integrations €5,000–15,000. We provide a clear cost estimate upfront.

Question 43

Which CRM system do you recommend?

Accepted Answer

It depends on your requirements. We advise tool-agnostically but often recommend monday CRM for SMBs and teams already using monday.com – due to seamless integration and fast rollout.

Question 44

What does CRM consulting cost?

Accepted Answer

Our CRM projects typically start at €5,000. The exact scope depends on the complexity of your sales process, data migration and desired integrations.

Question 45

How long does a CRM implementation take?

Accepted Answer

A focused quickstart is possible in 2–4 weeks. More complex projects with data migration, integrations and change management take 6–12 weeks.

Question 46

Can you migrate our existing CRM?

Accepted Answer

Yes, we migrate data from Salesforce, HubSpot, Pipedrive and other systems. We clean the data and ensure nothing gets lost.

Question 47

What gets checked in a CRM audit?

Accepted Answer

Data quality, process mapping, adoption rate, integrations, automation level and reporting capabilities of your current CRM.

Question 48

How long does an audit take?

Accepted Answer

A standard audit takes 1–2 weeks. You get a detailed report with findings and prioritized recommendations.

Question 49

Do we have to switch our CRM afterwards?

Accepted Answer

Not necessarily. Often targeted optimizations are enough. We only recommend a switch if the current system objectively doesn't fit your requirements.

Question 50

Which CRM systems do you know?

Accepted Answer

monday CRM, HubSpot, Salesforce, Pipedrive, Close, Attio and many more. Our evaluation is always tool-agnostic and based on your requirements.

Question 51

What's the difference between CRM Quickstart and a full implementation?

Accepted Answer

The quickstart focuses on the 80/20 rule: The most important boards, automations and dashboards in 2–3 weeks. A full implementation also includes complex integrations and change management.

Question 52

Which CRM tool is used?

Accepted Answer

monday CRM by default, as it can be implemented quickly and integrates seamlessly with monday.com Work Management. HubSpot or Pipedrive on request.

Question 53

Can we expand later?

Accepted Answer

Yes. The quickstart is the foundation. After that, we can gradually add automations, integrations and advanced dashboards.

Question 54

What do we need to prepare?

Accepted Answer

A list of your current contacts/deals (CSV or Excel) and a 60-minute kick-off to understand your sales processes.

Question 55

Which tools do you use for pipeline automation?

Accepted Answer

Primarily monday CRM combined with Make or n8n. Depending on setup, also HubSpot, Pipedrive or Salesforce – we're tool-agnostic.

Question 56

How quickly will we see results?

Accepted Answer

The first automations (lead routing, follow-up reminders) typically run after 1–2 weeks. More complex nurturing sequences after 3–4 weeks.

Question 57

What happens with existing leads?

Accepted Answer

Existing leads are migrated into the new structure and automatically assigned to the right stages and salespeople.

Question 58

Do we need technical know-how in the team?

Accepted Answer

No. The automations run in the background. Your sales team works in the CRM as usual – just faster and with less admin.

Question 59

What's the difference between Sales Ops and RevOps?

Accepted Answer

Sales Ops focuses on sales. RevOps (Revenue Operations) covers the entire revenue funnel – marketing, sales and customer success – aiming to break down silos.

Question 60

Do we need a dedicated RevOps team?

Accepted Answer

Not necessarily. We often start as an external RevOps partner and gradually build internal capability. For SMBs, one person with the right tools is often enough.

Question 61

Which KPIs do you track?

Accepted Answer

Pipeline Velocity, Win Rate, Average Deal Size, Sales Cycle Length, CAC, LTV and Lead-to-Close Conversion – depending on your sales maturity.

Question 62

How long does a RevOps project take?

Accepted Answer

An initial setup with diagnosis, process design and tool configuration takes 4–8 weeks. Ongoing optimization is a continuous process.

Question 63

Which tools do you use for dashboards?

Accepted Answer

Primarily native monday.com dashboards and chart widgets. For more complex requirements, we use external BI tools like Looker or Metabase.

Question 64

Can we customize the dashboards ourselves?

Accepted Answer

Yes. We build dashboards so your team can independently adjust filters, time periods and widgets – without technical help.

Frequently Asked Questions

General

Collaboration & Process